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Shipping & Handling

What shipping methods do you offer?

ThePartyWorks.com ships via UPS to the lower 48 states. Orders being delivered to Alaska, Hawaii, US Territories, Military APO / FPO addresses, and Canada will be shipped via the US Postal Service.
Post Office boxes can be used only for addresses in Alaska, Hawaii, US Territories.

Does ThePartyWorks.com ship to Military APO and FPO Addresses?

We ship to all military addresses via US Priority Mail or US Express Mail.

Does ThePartyWorks.com ship internationally?

We do not ship outside the United States except to US Territories and Canada.

How long before my package is shipped?

Ground Delivery Packages - Orders are shipped within 48 hours Monday through Friday.
Second Day Deliveries and Overnight Deliveries - These orders are shipped immediately. Orders received by 1:00pm PST are shipped the same business day. Orders received after 1:00pm or on weekends are shipped the following business day.

How long will it take for my package to arrive?

For US Domestic (Continental 48 states) Ground Delivery, please allow 2 business days to process your order plus 4 to 8 business days for transit/delivery time.

For US Domestic (Continental 48 states) 3 Day Select, your order will be shipped the same business day if your order is received before 1:00 PM PST, next business day if after 1:00 PM PST. Transit time is 3 business days.

For US Domestic (Continental 48 states) 2nd Day Air, your order will be shipped the same business day if your order is received before 1:00 PM PST, next business day if after 1:00 PM PST. Transit time is 2 business days.

For US Domestic (Continental 48 states) Next Day Air, your order will be shipped the same business day if your order is received before 1:00 PM PST, next business day if after 1:00 PM PST. Orders shipped on a Friday will not arrive until the next business day. UPS does not deliver on Saturdays / Sundays.

Important delivery information
Some rural areas require more business days and while your package will be delivered in as an expedited rush delivery, the date is not a guaranteed refundable service.
Customers in rural areas will be called to ensure delivery date approval before shipping.

( No Saturday or Sunday deliveries )

What happens if I specify an incorrect Party Date on my order?

ThePartyWorks.com does not take responsibility if an incorrect party date is given. If we cannot get the package delivered to you in time for the party date listed on the order form, we will hold the package until you can be reached for further instructions. We will NOT ship any package if it will not reach you in time for the party date listed on the order form.
Please include the date of your party so that we can ensure that the shipping option you have selected will get the party supplies to you in time.

How do I track my package?

An email is sent to you the day your order ships with all shipping and tracking information.
If your package was shipped using UPS, the tracking number noted in your email can be tracked by visiting http://www.ups.com/WebTrackingTrack?loc=en_US or by calling their toll number 1-800-742-5877
You can also visit our order status page to track the status of your order.

What if my package is lost, damaged or delivered late?

Claims - If your package is lost or damaged, please file your claim directly with UPS. We cannot do this for you. If your package shipped by UPS, call them toll free at 1-800-742-5877 to request a claim form. The refund will be issued directly to you by UPS once the claim is processed and verified. If your package shipped by US Postal Service, contact your local Post Office location.

Late Delivery for Two-Business Day and Next-Business Day Guaranteed Deliveries - If your package is delivered late, please let us know and we will file a Failed Delivery Date claim. Once we confirm actual delivery date as late, we will credit your charge card account with the difference between regular/ground shipping and the upgraded shipping cost. You will be notified within 24 to 48 hours by e/mail confirming credit has been issued to your charge account.

Estimated travel time map.

This map is for illustration purposes only.

Service Map colors may vary due to differences in hardware and software.

48 continental states

Order Total	UPS Standard Ground (except where noted)	UPS 3 Day Select	UPS 2nd Day Air	UPS Next Day Air
$0 - $12.00	$5.70 US Priority Mail	$17.25	$21.80	$44.80
$12.01 - $25.00	$6.85 US Priority Mail	$18.35	$22.95	$49.40
$25.01 - $40.00	$9.15	$20.25	$24.10	$52.85
$40.01 - $60.00	$10.30	$21.80	$26.40	$56.30
$60.01 - $85.00	FREE	$21.80	$28.70	$59.75
$85.01 - $100.00	FREE	$24.10	$31.00	$64.35
$100.01 - $125.00	FREE	$26.39	$33.30	$66.85
$125.01 - $155.00	FREE	$29.85	$40.20	$70.10
$155.01 - $175.00	FREE	$32.15	$44.80	$77.00
$175.01 - $200.00	FREE	$35.60	$51.70	$86.20
$200.01 - $225.00	FREE	$35.60	$51.70	$86.20
$225.01 -$ 250.00	FREE	$37.90	$59.75	$102.45
Over $250	Cost is calculated by total weight of your order if order total is over $250. We will call and/or email for your approval prior to charging your credit card for shipping.

Standard Ground - Please allow 2 business days to process your order plus 4 to 8 business days in transit.

3 Day Select - Shipped same business day if order is received before 1:00 PM PST or it will ship next business day and you will have your order in 3 Business Days (rural areas may take 4 days)

2nd Day Air - Shipped same business day if order is received before 1:00 PM PST or it will ship next business day and you will have your order in 2 Business Days (rural areas may take 3 days)

Next Day Air - Shipped same business day if order is received before 1:00 PM PST or it will ship next business day and you will have your order in 1 Business Days (rural areas may take 2 days)

Military APO & FPO

Order Total	Priority Mail	Express Mail
$0 - $15.00	$6.95	$21.95
$15.01 - $35.00	$8.95	$22.95
$35.01 - $55.00	$11.95	$24.95
$55.01 - $85.00	$13.95	$27.95
$85.01 - $110.00	$16.95	$30.95
$110.01 - $150.00	$17.95	$30.95
$150.01 - $175.00	$19.95	$33.95
$175.01 - $200.00	$20.95	$36.95
$200.01 - $225.00	$22.95	$39.95
$225.01 - $250.00	$24.95	$41.95
Over $250	Cost is calculated by total weight of your order if order total is over $250. We will call and/or email for your approval prior to charging your credit card for shipping.

Priority Mail - 3 days to military depot in USA.

Express Mail - Overnight to military depot in USA.

Hawaii

Order Total	Priority Mail	Express Mail
$0 - $15.00	$6.95	$21.95
$15.01 - $35.00	$9.95	$22.95
$35.01 - $55.00	$12.95	$24.95
$55.01 - $85.00	$14.95	$27.95
$85.01 - $110.00	$17.95	$30.95
$110.01 - $150.00	$18.95	$30.95
$150.01 - $175.00	$20.95	$33.95
$175.01 - $200.00	$22.95	$36.95
$200.01 - $225.00	$25.95	$39.95
$225.01 - $250.00	$27.95	$41.95
Over $250	Cost is calculated by total weight of your order if order total is over $250. We will call and/or email for your approval prior to charging your credit card for shipping.

Priority Mail - 3 days, no guarantee.

Express Mail - Most overnight, no guarantee.

Alaska

Order Total	Priority Mail	Express Mail
$0 - $15.00	$6.95	$21.95
$15.01 - $35.00	$8.95	$22.95
$35.01 - $55.00	$11.95	$24.95
$55.01 - $85.00	$13.95	$27.95
$85.01 - $110.00	$16.95	$30.95
$110.01 - $150.00	$17.95	$30.95
$150.01 - $175.00	$19.95	$33.95
$175.01 - $200.00	$20.95	$36.95
$200.01 - $225.00	$22.95	$39.95
$225.01 - $250.00	$24.95	$41.95
Over $250	Cost is calculated by total weight of your order if order total is over $250. We will call and/or email for your approval prior to charging your credit card for shipping.

Priority Mail - 3 days, no guarantee.

Express Mail - Most overnight, no guarantee.

US Protectorates

Order Total	Priority Mail	Express Mail
$0 - $15.00	$6.95	$21.95
$15.01 - $35.00	$8.95	$22.95
$35.01 - $55.00	$11.95	$24.95
$55.01 - $85.00	$13.95	$27.95
$85.01 - $110.00	$16.95	$30.95
$110.01 - $150.00	$17.95	$30.95
$150.01 - $175.00	$19.95	$33.95
$175.01 - $200.00	$20.95	$36.95
$200.01 - $225.00	$22.95	$39.95
$225.01 - $250.00	$24.95	$41.95
Over $250	Cost is calculated by total weight of your order if order total is over $250. We will call and/or email for your approval prior to charging your credit card for shipping.

Priority Mail - 3 days, no guarantee.

Express Mail - Most overnight, no guarantee.

Canada

Order Total	International Priority
$0 - $15.00	$19.95
$15.01 - $35.00	$20.95
$35.01 - $55.00	$21.95
$55.01 - $85.00	$22.95
$85.01 - $110.00	$24.95
$110.01 - $150.00	$26.95
$150.01 - $175.00	$28.95
$175.01 - $200.00	$30.95
$200.01 - $225.00	$32.95
$225.01 - $250.00	$34.95
Over $250	Cost is calculated by total weight of your order if order total is over $250. We will call and/or email for your approval prior to charging your credit card for shipping.

International Priority - 5-7 days most areas - no guarantee. Can be held up in customs. You are responsible for any Canadian fees.

International Customers FAQ (Frequetly Asked Questions)

Thank you for your interest; however, we are no longer able to accept International Credit Cards. This is due to issues associated with differing conversion rates and bank fees in other countries and our US Bank.

If you wish to place an order to be shipped Internationally (outside the United States), this is the information you need to know:

Payment Method:

We only accept WIRE TRANSFERS in US Funds, from your bank to our bank. There will be fees at your bank, and fees at our bank which you will incur.

Shipping Quote:
- Email customerservice@thepartyworks.com with the items and quanities you would like to order, OR you can complete an order in our online system and select the payment method as "Check/Money Order". We will then send you an email with the shipping quote, and all the information you will need to complete this order with us.
- The least expensive International shipping method we have available to us is through the US Postal Service, and it is the only method we use. International shipping costs are based on package value and weight. As an example; the shipping cost for a 1 pound package may start at $34.95, and you can expect shipping times of 3 weeks, or more. In addition, most countries have customs fees, which are your responsibility.
- We have no responsibility for damaged, or lost packages. If packages are damaged, or lost, you may file a claim with the US Postal Service, however, it may take up to 3 months to resolve.
Payment Received:
- Once the wire transfer is received in our bank, we will release the order to be shipped, and on its way to you. NOTE: Some countries will also charge you a duty fee to receive your items... we have no idea what it will be, but it will most likely be based on the dollar amount of your order. You will need to contact customs in your country for this information.